Refund Policy for EconoMarket

At EconoMarket, we aim to provide the best shopping experience for our customers. However, we understand that sometimes things might not go as planned. Our Refund Policy outlines the conditions under which refunds will be processed and the steps required to request one.

1. Refund Eligibility

You may be eligible for a refund under the following conditions:

• The product was damaged or defective upon delivery.
• The product delivered does not match the description or specifications as listed on the platform.
• The product was not delivered within the promised delivery timeframe, and no valid explanation is provided.
• The product is incomplete (e.g., missing parts or accessories).

2. Conditions for Refund

To qualify for a refund:

• The product must be returned in its original packaging, including all tags, manuals, and accessories.
• You must provide proof of purchase (e.g., order number, receipt, or confirmation email).
• The refund request must be submitted within 7 days of receiving the product.

3. Non-Refundable Items

Refunds will not be issued for the following:

• Perishable goods (e.g., food, flowers, or other items with an expiration date).
• Products that have been used, altered, or damaged by the customer.
• Products purchased during a sale or with a discount coupon, unless damaged or defective.
• Digital products or downloadable content once delivered.
• Custom-made or personalized items.

4. Refund Process

Follow these steps to request a refund:

1. Contact Us:

   • Email: support@econo-market.com
   • Phone: +509 31 86 5835
     Provide details of your order, including the order number, reason for the refund, and any supporting documentation or photos (if applicable).

2. Return the Product:
   If requested, return the product to the address provided by our support team. The customer may bear the cost of return shipping unless the product is defective or not as described.

3. Review and Approval:
   Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

4. Processing the Refund:
   If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used during the purchase.

5. Refund for Shipping Fees

• If the return is due to our error (e.g., incorrect or damaged product), the shipping fee will also be refunded.
• If the return is due to a change of mind, the original shipping fee will not be refunded.

6. Exchanges

We currently do not offer exchanges. If you wish to replace an item, please initiate a return and place a new order for the desired product.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, feel free to reach out to our support team:

• Email: support@econo-market.com
• Phone: +509 31 86 5835

Thank you for choosing EconoMarket. We’re here to make your shopping experience seamless and hassle-free.